Our Disability Support Services (NDIS): The Complete Guide by Total Care
Total Care Disability Services is a comprehensive, one-stop NDIS provider trusted across Western Sydney and beyond.
We deliver coordinated, rights-based supports spanning Assistance with Daily Life & Personal Care, Community & Social Participation, Plan Management, Support Coordination (including Specialist), and Community Nursing
Our difference: ultra-fast processes, open budget visibility, and a proactive approach to safeguarding your funds—so you stay in control, every step of the way.
Why Total Care? Our Rights-Based, Results-Focused Difference
- Rights-based and person-centred. You have the right to choice and control, to transparent information, and to supports tailored to your goals and capacity building. We align our processes to that principle: simple onboarding, fast execution, and continual accountability.
- Speed that protects your time. Our internal systems enable ultra-fast invoice processing—often as quickly as 5 minutes—so providers are paid promptly and you aren’t stuck chasing paperwork.
- Transparency that protects your budget. You (and your nominee/guardian) can always see how your funds are tracking, with monthly budget reports and access to the NDIS portal and our client portal.
- Dispute resolution that protects your peace of mind. If a provider invoices incorrectly or overcharges, our service manager steps in to dispute and resolve issues—safeguarding your plan. (We’ve successfully prevented a $4,000–$5,000 incorrect charge—a powerful reminder of why accountability matters.)
- Local expertise, personal service. With 3–4 years of specialised NDIS experience in Blacktown/Western Sydney, we combine local knowledge with a genuine, family-style approach.
Their ability to process invoices is extremely prompt and payment is made without delay. I strongly recommend them to other providers.
All Services at a Glance (Your One-Stop NDIS Provider)
We deliver a complete suite of NDIS supports so you can simplify your support network and focus on your goals:
Assistance with Daily Life & Personal Care
dignified support with personal tasks, household routines, mealtime support, and safety at home.
Community & Social Participation
build confidence and connections through activities, appointments, learning, and community access.
lightning-fast invoice processing, real-time tracking, monthly budget reports, and active dispute resolution.
Support Coordination (Level 2 & Specialist)
implement your plan, connect with the right providers, coordinate services, manage complexities/crises, and unlock outcomes.
qualified, compassionate clinical care including medication management, wound care, continence support, and chronic condition monitoring.
The NDIS Service Journey: From Enquiry to Outcomes
Enquiry & Eligibility Clarification
Call or message us. We’ll listen to your goals, clarify needs, and confirm what’s funded in your plan categories. (If you’re a Support Coordinator referring, we’ll streamline onboarding with you.)
Intake & Rights Information
We provide your rights and service information in easy-to-understand language, including cultural and language supports as needed.
Personalised Support Mapping
We co-design supports aligned to your goals, preferences, and risk profile—balancing independence, safety, and skill-building.
Provider Matching & Scheduling
We connect you with appropriate support workers/nurses and set a flexible schedule. For multi-service participants (e.g., Plan Management + Support Coordination), we coordinate internally to reduce admin for you.
Onboarding & Safety Checks
We confirm plans of care, document consent, set up incident reporting, and ensure risk/safeguarding plans are in place.
Service Delivery & Goal Tracking
Supports commence with a clear focus on outcomes (e.g., capacity building, community connections, daily living independence). We review and adjust as needed.
invoicing, Budget Tracking & Dispute Resolution
We process invoices ultra-fast, provide monthly reports, and escalate any irregular charges to protect your budget.
Review & Continuous Improvement
We proactively help you prepare for plan reassessments with meaningful progress notes and evidence of outcomes.
Problems we solve
- Overwhelm with daily routines, personal hygiene, or household tasks.
- Safety concerns at home (falls, medication prompts, meal prep).
- Family/carer fatigue and need for reliable, respectful help.
How we help (supports we provide)
- Personal care: showering, dressing, grooming, continence.
- Household tasks: cleaning, laundry, meal planning/cooking.
- Health prompts: medication reminders, hydration/nutrition support.
- Community access: shopping assistance, errands, appointments.
Quality & dignity
Our team delivers support respectfully and consistently, working to your preferences and routines—always maintaining privacy, choice, and control.
Outcomes you can expect
- Increased independence in daily activities.
- Safer home environment and reduced carer strain.
- Better health routines and confidence.
Community & Social Participation
Problems we solve
- Social isolation or barriers to community involvement.
- Anxiety/confidence challenges accessing events, learning, or recreation.
- Transport and planning hurdles that stop you “getting out there.”
How we help
- 1:1 and small-group participation supports.
- Door-to-door transport to appointments, classes, events.
- Skills building: communication, money handling, travel training.
Outcomes you can expect
- Stronger community connections and friendships.
- Improved confidence and social skills.
- Real progress toward goals like volunteering, study, or employment pathways.
NDIS Plan Management
Problems we solve
- Slow payments, confusing invoices, and admin overload.
- Poor visibility of fund balances and category allocations.
- Risk of incorrect billing or overcharging.
Our solution
- Ultra-fast invoice processing—as quick as 5 minutes.
- Full transparency—NDIS portal access + monthly budget reports.
- Active dispute resolution—we challenge incorrect invoices to protect your budget.
- No out-of-pocket cost—plan management is funded by the NDIS.
Outcomes you can expect
- Stress-free finances and happy providers (promptly paid).
- Clear, real-time understanding of your budget.
- Peace of mind that someone’s safeguarding your funds.
Support Coordination (Level 2) & Specialist Support Coordination
Problems we solve
- “Where do I start?”—new plans, complex goals, or limited networks.
- Multiple providers, roster challenges, or crisis situations.
- Psychosocial disability needs requiring specialist coordination.
How we help
- Plan implementation & provider connection—we find the right services and set them up.
- Capacity building—we strengthen your ability to understand your plan and exercise choice & control.
- Crisis coordination—we stabilise supports, troubleshoot barriers, and escalate appropriately.
- Specialist Support Coordination—for complex environments (e.g., justice, housing, mental health).
Outcomes you can expect
- A clear service network aligned to your goals.
- Smoother communication and less admin burden.
- Better plan utilisation and measurable progress.
Health and Medication support
Problems we solve
- Clinical needs in the home/community requiring qualified oversight.
- Wound care, continence management, medication administration.
- Chronic condition support and health monitoring.
How we help
- Registered/Enrolled Nurses for safe, evidence-based care.
- Medication supervision and education.
- Wound/skin integrity care, diabetes and chronic condition support.
- Health literacy and carer coaching.
Outcomes you can expect
- Safer clinical care in the home/community.
- Better symptom control and fewer avoidable hospital visits.
- Confidence for participants and families.
Quality, Safeguarding & Staff Expertise
Qualified, compassionate people
Safeguarding you at every step
Transparent Operations
Areas We Serve & Accessibility
- Primary Service Area: Blacktown & Western Sydney (e.g., Blacktown, Mount Druitt, Quakers Hill, Seven Hills, Rooty Hill, Penrith, Glenwood, Baulkham Hills, Schofields, Marsden Park).
- Broader NSW & Beyond: We support participants across Sydney and in other parts of Australia where feasible.
Why Our NDIS Clients Trust Us
Experience: 3–4 years of specialised NDIS service in Western Sydney, with proven stories of budget protection and rapid operational delivery.
Expertise: Cross-disciplinary capability—Plan Management, Support Coordination (including Specialist), Community Nursing, SIL/Respite, Daily Living, and Community Participation—enables joined-up care and better outcomes.
Authoritativeness: A transparent model (fast processing, portal access, monthly reports) and a public track record of provider recommendations (5★ testimonials) position us as a reliable partner for participants and referrers.
Trustworthiness: Clear processes, safeguarding, and an explicit commitment
Frequently Asked Questions
What does “rights-based” support mean at Total Care?
How fast do you process invoices?
How do I keep track of my NDIS budget?
You’ll receive monthly budget reports and have ongoing access to the NDIS portal and our client portal for complete visibility into your funds.
What if a provider overcharges me?
We investigate and dispute incorrect invoices through our service manager, protecting your funds and providing updates until resolved.
Do you offer Support Coordination for psychosocial disability or complex needs?
Yes. We deliver Level 2 Support Coordination and Specialist Support Coordination for complex environments (e.g., mental health, housing, justice), with crisis coordination if needed.
Can you provide multiple services at once?
Do you support my suburb?
How do I start?
Use our Contact Us form or call us. We’ll map your goals, identify fund categories, and schedule supports that work for you.
Where can I learn more about the NDIS?
See our internal NDIS Information page for an overview, or consult official NDIS resources.